Cancellation Policy

1. Overview

SerUltra AI offers subscription plans for creator tools and AI workflows. This policy explains what happens when a paid subscription is cancelled.

2. How to cancel

When billing is enabled, subscribers can cancel through the billing or customer portal available from the Billing page. If you cannot access the portal, contact contact@serultra.com for support.

3. Effect of cancellation

Cancellation stops future renewals. It does not automatically refund fees already paid for the current or previous billing periods.

If cancellation is scheduled for the end of the current billing period, paid access may remain available until that period ends. After the period ends, the account returns to the Free plan unless a new paid subscription is activated.

4. Renewal timing

Subscriptions renew according to the monthly or yearly interval selected at checkout. To avoid a renewal charge, cancel before the renewal date shown in your billing portal or subscription record.

5. Billing provider processing

Subscription changes are finalized only after verified billing events are received from the configured payment provider. SerUltra AI does not activate or downgrade paid access based on client-side button clicks alone.

6. Refund questions

Refund requests are handled under the Refund Policy and may be reviewed on a case-by-case basis. Cancellation by itself does not guarantee a refund.

7. Contact

Questions about cancellation or billing can be sent to contact@serultra.com.