Refund Policy

1. Overview

SerUltra AI is a subscription-based SaaS product for YouTube creators. This policy explains how cancellations, billing questions, and refund requests are handled.

Payments and subscription billing are processed through the configured payment provider, which may act as Merchant of Record for eligible SerUltra AI purchases.

2. Subscription payments

Paid subscriptions renew at the billing interval shown at checkout unless cancelled before the next renewal date. By subscribing, you authorize recurring charges for the selected plan until the subscription is cancelled.

3. Cancellation

You can cancel your subscription through the billing or customer portal when billing is enabled. Cancellation prevents future renewals, but it does not automatically refund amounts already paid for the current or previous billing periods.

After cancellation, access to paid features may continue until the end of the already-paid billing period, depending on your subscription status and billing records.

4. Refund eligibility

Refund requests may be reviewed on a case-by-case basis. Eligibility may depend on the circumstances of the request, product usage, billing history, the timing of the request, and applicable consumer law.

SerUltra AI does not promise automatic refunds for subscription periods that have already been paid, except where required by applicable law or where a clear billing issue is confirmed.

5. Billing errors or duplicate charges

If you believe you were charged more than once, charged incorrectly, or affected by a clear billing error, please contact us as soon as possible. We may ask for details that help identify the transaction, such as the billing email, invoice reference, or charge date.

6. How to request a refund

To request a refund review, contact SerUltra AI at contact@serultra.com. Include the email address used for your account, the plan or charge in question, and a short explanation of the issue.

Submitting a request does not guarantee that a refund will be approved. We will review the request and respond with the next available steps.

7. Processing through the payment provider

Because the configured payment provider processes subscription payments, approved refunds, billing adjustments, tax handling, and payment-related communications may be processed by that provider according to its systems and applicable requirements.

8. Contact

Questions about refunds, cancellations, or billing can be sent to contact@serultra.com.

9. Changes to this policy

We may update this Refund Policy as SerUltra AI, billing providers, or applicable requirements change. The date above identifies the current version.